You can create your NoirKiss account by visiting our registration page.

We don't want you to miss out on our exclusive offers, so you can choose to receive our notifications when you register.

If you have already registered and wish to receive these emails, you can log in to your account and change the "Email Preferences" options.

Modifying personal information is very simple, whether it's payment information, password, or contacts.

After logging into your account, you will see a series of categories under "Account Settings" at the bottom of the page.

You can rest assured that shopping at NoirKiss is safe.

We fully comply with data protection laws, and therefore we take your information security very seriously.

For more information, please visit our Privacy Policy page.

Don't worry, if you visit our login page and select "Forgot Password?", then enter your registered email address, we will send you instructions on how to reset your password.

If you no longer wish to receive our exclusive offers and promotions, you can log in to your account and select the "Email Preferences" option to change them.

All items ordered from NoirKiss are subject to availability. We want you to have an easy time ordering and receiving your desired items, so we will try our best to notify you promptly if an item is out of stock.

Unexpected delays may occasionally occur. If this happens, we will contact you and let you know.

Placing an order with us is very simple. Just log in to your account to start browsing our product range.

Once you find the items you want, click "Add to Cart". You can continue shopping, or if you have already selected all the items you need, click "View Cart"; after clicking, you can proceed to checkout.

If you have already saved your address or payment method in your account, this information will be automatically displayed on the checkout page, allowing you to quickly complete your order. Otherwise, you will need to manually enter the relevant information.

Please carefully check all information and place your order once you are sure it is correct. We will send you an email notification immediately after your order is shipped.

Yes, you can see the items currently in your shopping cart by clicking the "My Cart" icon at the top of the page.

Use the "+" button to add your favorite items. If you have too many items to select, use the "-" button. To completely delete an item, click the "x" button.

Our customer service team is always ready to support and guide you. All orders must be placed through your online account, but they are happy to assist you with the ordering process.

Please contact them through the "Still need help?" section (below).

Yes, your shipping address was selected during checkout. Your order will automatically use a saved address, but you can also click "Add Address" to add a new address.

We will send you an email notification immediately after your order is shipped. You can also log in to your account to check the order progress or track it.

If one or more items are delayed in shipping, we may ship them separately.

Your account lets you easily track all your orders.

After logging in, you will see every order you have placed with us. Select the order you wish to view to obtain all its details.

Once your order has been shipped, we will send you a shipping confirmation email immediately.

Your account will display all your previous orders. Click here to track your orders.

Click on the order you wish to view to learn more. If your order has been shipped and tracking information is available, you can click the link to track the order status from your account.

The email we send you regarding your order shipment will also inform you when your order is expected to arrive.

To cancel your order, please go to the "My Orders" page and select the order you wish to cancel. You can choose to cancel a single item or the entire order. If the cancellation option is unavailable, it means you have missed the best time to cancel your order.

Our team will work hard to pick and pack your order as quickly as possible, so once your order is submitted, you only have a very limited time to cancel it.

You can visit our return policy page to learn how to return your order to us.

Once an order is submitted, we will not be able to make any changes.

If you wish to cancel your order and reorder, you will need to log in to your account.

When you select a relevant order, you will see that you can choose to cancel a single item or the entire order.

We will send you an email within one hour to notify you whether your order cancellation was successful. Please do not place an order until you receive our notification.

Don't worry, we understand this can happen; you can try canceling the item in your account .

You need to click on the project and select the cancel option. We will send you an email within one hour to let you know whether the cancellation was successful.

If you are unable to cancel your order, you can return the item to us. Please refer to our return policy for specific instructions.

If you still need assistance, you can send a message to our customer service team through the "Still need assistance?" section (below).

We are deeply sorry for what happened, as we are committed to providing all our customers with high-quality products.

To help us investigate this matter, please contact us through the "Still need help?" section (below) and tell us more information.

To expedite the process, it would be great if you could find the following information before contacting us. However, if you cannot find it, don't worry, we will provide assistance once we contact you.

1. 
   Order Number
   
2. 
   Product Name
   
3. 
   Fault Details
   
4. 
   Please provide pictures that help illustrate the problem if needed.
   

Once we determine the cause of the malfunction, we will inform you of our next steps via email.

We are deeply sorry to hear this news. We are always very careful when processing orders. Errors can happen occasionally, so please rest assured that our customer service team will resolve your issue as soon as possible.

Please contact us via online chat or your account. Providing the following information will help us better serve you.

1. 
   Your order number
   
2. 
   Detailed information about the incorrect item received (clear pictures would be even better).
   
3. 
   Confirm that the ordered items are correct.
   
4. 
   The email address you used when placing your order (if you contacted us via online chat).
   

Once we have investigated and determined what the problem was, we will inform you of our next steps via email.

We are very proud of our products, so we regret to inform you that your order has been damaged.

Sometimes things might go wrong, but don't worry, we can help. Please leave us a message in the "Still need help?" section below.

Please do not discard this item. We may ask you to provide photos of the damaged area so that we can take steps to prevent such incidents from happening again.

Once we have investigated and determined what the problem was, we will inform you of our next steps via email.

Sometimes we distribute goods across multiple shipments to ensure that any delayed shipments do not affect other parts of the order.

Therefore, the lost item may have been sent in another package.

Your shipping confirmation email will list the items that have been shipped. If any missing items are not on the shipping list, you will need to wait longer to receive them.

If the item has already been shipped, please send a message to our customer service team through the "Still need assistance?" section (below), and they will be happy to assist you.

To reduce paper usage, we will not include paper invoices with your order. If you require a copy of the invoice, please contact our customer service team via the "Still need assistance?" section below.

If you require a VAT invoice, please contact our customer service team through the "Still need assistance?" section (below) to confirm your order number and VAT reference number. Our team members will then assist you.

We offer a variety of online payment methods to ensure our customers can place orders easily.

We are pleased to offer you the option to shop in 11 different currencies;

British Pound - British Pound

AED - UAE Dirham

Australian Dollar

Swiss Franc

Renminbi (CNY)

EUR

HKD - Hong Kong Dollar

New Shekel of Israel

JPY

Ruble - Russian Ruble

SAR - Saudi Arabian Riyal

Singapore Dollar (SGD)

Dollar

You can choose your preferred payment method at checkout. To provide a secure shopping experience for all customers, all payments will undergo security checks.

Any order shipped outside the UK may incur import duties and taxes (including VAT).

We recommend that you contact your local customs office for relevant information, as customs policies and practices vary greatly from country to country.

There's a problem with my payment for my order. What should I do?

If you see a "Payment Issue" status on one or more orders, it means we need you to check the payment information you have submitted.

Click on the order; you should then see options to resolve the issue. Before re-entering any bank card information, please ensure that the card's expiration date and billing address are correct. We also recommend that you check your account balance.

If you have completed all the above steps but are still unable to resolve the issue, please contact our customer service team. They will be happy to assist you through the "Still need help?" section (below).

Once your order is submitted, the payment will be in a pending status in your account until we ship the goods to you.

A pending transaction indicates that payment has been authorized.

If you want to add payment information, you need to do so during the checkout stage.

Your new bank card information will be saved after you place an order. This means you can easily order from your favorite beauty brands next time. You can manage your saved payment cards under "Payment Cards" in your account settings.

After finding all the items you want, click "My Cart". You will see a box below the product list that says "Do you have a discount code? Enter it here".

Enter your discount code in this box, then click "Add" to apply the discount.

If the code doesn't work, you need to check if you're trying to use multiple offers and if all the items are on our exclusion list.

If you encounter any problems while entering the code, you can contact our customer service team through the "Still need assistance?" section (below).

Why isn't my discount code working?

We're sorry, your discount code cannot be used. You need to check if multiple discount codes were used for each order, and whether your item was excluded.

You can refer to our exclusion list for verification.

If your code is not affected by any of the above issues, please contact our customer service team through the "Still need assistance?" section (below).

Yes! Gift certificates can be purchased here . The gift certificate will be sent to the email address linked to your account within 30 minutes of purchase. You can forward it to the recipient or print it out to give personally.

How do I redeem my gift certificate?

After adding the items to your cart, proceed to the checkout page. When prompted to enter a discount code, please copy and paste the unique code from your email address.

Gift certificates can be used to purchase all items on the website and can be used in conjunction with promotions that are automatically applied at checkout. Unfortunately, gift certificates cannot be used in conjunction with other discount codes.

We offer gift vouchers in fixed denominations – £25, £50, £75, £100, £250 and £500, or €25, €50, €75, €100, €250 and €500.

If you have received the gift certificate, please check your email; the email will show the amount of the gift certificate.

The gift certificate is valid for 12 months from the date of purchase.

The full amount of the gift certificate must be used at once.

Unfortunately, only one gift certificate can be used per order. You can pay the remaining amount using a credit card or debit card.

Please note that gift certificates cannot be used in conjunction with PayPal payments.

No, all gift certificates are sent via email. If you require a paper gift certificate, please print it yourself.

Once your order is shipped, we will send you an email immediately so you know when it will arrive.

For traceable orders, you can check the order status using the tracking link provided in the email or in your account .

Did you check if there was a delivery notification card? Your package may have been placed in a safe place, such as at a neighbor's house, or delivered to a local distribution center.

Our delivery information page provides more information and schedules.

If you need to report a lost order, please contact our customer service through the "Still need assistance?" section (below).

You can find all our delivery options on the "Delivery Information" page.

Our delivery information page tells you the delivery time and cost for different delivery methods.

Don't worry, if your order cannot be put in the mailbox or requires a signature, you should receive a pickup notice.

This card is from the courier company and tells you the location of your package and how to pick it up.

Sometimes we distribute goods across multiple shipments to ensure that any delayed shipments do not affect other parts of the order.

Therefore, the lost item may have been sent in another package.

Your shipping confirmation email will list the items that have been shipped. If any missing items are not on the shipping list, you will need to wait longer to receive them.

If the item has already been shipped, please send a message to our customer service team through the "Still need assistance?" section (below), and they will be happy to assist you.

Please see our return policy page for more information.

If you still need assistance or have any other questions, our customer service team is always ready to help. You can contact them through the "Still need assistance?" section below.

We try our best to avoid complicated issues for you. Please contact our customer service team through the "Still need assistance?" section (below), and they will handle the rest.

You need to tell them the reason for the return so they can choose the best solution for you.

Please see our return policy page for more information.

We want all our customers to be satisfied with our products, so if you are not satisfied with your order, you can return it to us.

We only require that you inform us within 14 days of receiving your order that you do not want it, and that you ensure the product is unopened.

To ensure your order is safely returned, please contact our customer service team through the "Still need assistance?" section (below).

They will send you all the information you need, but you can also refer to our return policy page for more information.

Once we receive your order, we will immediately review the reason for the return and inform you of our next steps.

You will receive an email informing you of any actions taken.

Your refund will be credited to your account within 5 business days, and we will send you an email notification that your refund has been sent.

If you have not received your refund within 10 business days of receiving our email, you will need to contact our customer service team through the "Still need assistance?" section (below).